Railink Website and Application Privacy Policy

The following Privacy Policy describes how we collect, use, transfer, disclose and protect your identifiable personal information obtained through our application and website (as defined below). Please read this privacy policy carefully to ensure that you understand how our terms apply.

This Privacy Policy is included as part of our application and website usage terms. This privacy policy includes the following:

  1. Definition

  2. Information we collect

  3. Use of information collected

  4. Giving information collected

  5. Security

  6. Changes to this Privacy Policy

  7. Recognition and approval

  8. Stop receiving e-mail

  9. How to contact us

  10. Others

The use of our applications and services is subject to the terms of use and this privacy policy to indicate your agreement to these terms of use and the privacy policy.

  1. Definition

    1. "We" means PT Railink, a company incorporated under the laws of the Republic of Indonesia.

    2. "Application" means a software application that we have developed which is a means to order services from us.

    3. "Website" means our website at

    4. "Payment Provider" means a third-party payment provider providing its payment services through the application.

    5. "Service" means transportation services using the airport train from City Railway Station to the Airport Railway Station and / or vice versa.

    6. "Personal Information" means your personally identifiable information collected through the Application, such as your name, address, date of birth, occupation, telephone number, e-mail address and / or the like, and other information that may be identify a specific person currently using the Application.

    Information we collect

    1. We collect your personal data provided to us when using the site and or app. Such personal data may include but is not limited to:

      • your name;

      • login credential;

      • address;

      • phone number and/or ;

      • email (electronic mail).

    2. When you visit our website, our website administrators will process technical data such as your IP address, web page you've visited, internet browser you use, previous / next web pages you visit, and the duration of any visit / session possible us to submit website functions. In addition, in some cases, the browser can offer other things based on your geo-location to make your travel experience better. With this technical data our website administrators can manage websites, for example by resolving technical difficulties or improving the ability to access certain parts of the website. In this way, we can ensure that you can (continue) to find information on the website in a quick and simple way.

  2. Use of the Information We Collect

    1. We use your email, name, phone number and password to verify your ownership of an account, to communicate with you in connection with your order and to provide you with information about the app, to deliver messages, general updates to apps, special offers or promotions. We will also send email to you requesting you to subscribe to our Mailing List. You may at any time choose not to receive information about this update.

    2. We use Personal Information in anonymous form and overall to closely monitor which features of the service are most used, to analyze usage patterns and to determine whether we will offer or focus on our services. You hereby agree that your data will be used by our internal data processing to provide the best Service to you.

  3. Giving Information we collect

    1. After you order our service, we will provide you with information about your travel such as train name, train schedule, arrival and departure hours, and travel fare.

    2. We will also provide a phone number of the contactable party you have provided us to the Service Provider when you use the Application to find an instant messenger service.

    3. You hereby consent and authorize us to provide your Personal Information to the payment provider as a part of the terms of service. Although your personal information is automatically removed from the payment provider's proprietary system after you use the service, there is a possibility that the payment provider may store your data on their device in any way. We are not responsible for data storage in such manner and you agree to defend, indemnify and hold us free and we will not be liable for any misuse of your Personal Information by the payment provider after the expiration of the services rendered.

    4. We may use your personal data in the following situations:

      • to face any claim;

      • to comply with court orders, judicial proceedings, legitimate requests, warrants or equivalents by law enforcement officials or authorities;

      • to investigate fraud or other misconduct, or as otherwise required or necessary in order to comply with applicable law, or to protect our lawful interests;

      • for buyers in connection with the sale, employment or other transfer of all or part of our business or company;

      • to enforce or apply the terms and conditions applicable to our products and services;

      • to protect the rights, property or security of Railink, any other Site User, or any other person in accordance with Railink's policy;

      • for any other circumstances permitted by law.

    5. We may employ third party companies and individual persons to facilitate or provide certain applications and services on our behalf, to provide consumer assistance, provide information to our payment providers, to perform services related to the Website (eg without limitation , maintenance services, database management, web analytics and enhancements of Website features) or to assist us in analyzing how our Services are used or for our professional advisers and external auditors, including legal counsel, financial advisors and consultants. These third parties only have access to your personal information to perform such tasks on our behalf and are contractually bound not to disclose or use such personal information for any other purpose;
    6. We do not share your Personal Information to any parties other than to the associated payment provider and the third party companies and individuals mentioned in point 4 of item 5 above, without your consent. However, we will disclose your Personal Information in an emergency relating to your health and / or safety;
    7. Your Personal Information may be transferred, stored, used and processed in a jurisdiction other than Indonesia where our servers are located. You understand and agree to the transfer of your Personal Information outside of Indonesia;
    8. We do not sell or rent your Personal Information to third parties;
    9. We will hold your information until you delete your account on the Application.
  4. Security

We do not guarantee the security of our database and we also do not guarantee that the data you provide will not be detained / interrupted while it is being sent to us. Any transmission of information by you to us is at your own risk. You can not reveal your password to anyone. No matter how effective a technology is, there is no impenetrable security system.

  1. Changes to this Privacy Policy

We may change this Privacy Policy to reflect changes in our activities. If we change this Privacy Policy, we will notify you by email or by way of notice on the Website at 1 day before the changes take effect. We encourage you to review this page periodically for the latest information on how our Privacy Policy applies.

  1. Recognition and Approval

    1. By using the Application you acknowledge that you have read and understand this Privacy Policy and Terms of Use and agree and agree to your use, practice, processing and transfer of your personal information as set forth in this Privacy Policy.

    2. You also represent that you have the right to share all information that you have provided to us and to grant us the right to use and share such information with the Service Provider.

8. Stop Receiveing Email

We have a policy to opt in / out of the database. If you would like to stop receiving emails from us, please click the unsubscribe link included with each e-mail.

  1. How to Contact Us

If you have any further questions about the privacy and security of your information and would like to update or delete your data then please contact us at: or call to: (021) 350 2963

PT. Railink

Sudirman Baru (BNI City) Airport Railway Stasion

Head Office

Jl. Tanjung Karang No. 1 Kelurahan Kebon Melati Kecamatan Tanah Abang

Jakarta Pusat – Indonesia

  1. Others

    1. Language. This Privacy Policy is made in English and Bahasa Indonesia, both versions will bind you and us. If there is a discrepancy between the Indonesian version and the English version, then the Indonesian version shall prevail;

    2. Laws governing and jurisdiction. This Privacy Policy is governed by and to be construed in the laws of the Republic of Indonesia. Any and all disputes arising from this privacy policy will be governed by the exclusive jurisdiction of the Central Jakarta District Court.